Returns & Exchanges
At Vieroots, we want you to be completely satisfied with your fashion selection, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't fit perfectly or meet your expectations, our dedicated team is here to ensure a hassle-free exchange or refund process.
Initiate Your Request
Log into your Vieroots account and navigate to the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags, security seals, and protective bags are intact and included.
Ship the Package
Affix the prepaid return label to your parcel and drop it off at any authorized courier location or schedule a home collection via our portal.
Receive Refund or Exchange
Once our quality control team inspects the returned items, your refund will be processed to your original payment method or your exchange will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing